Order Processing

All orders are processed within 1–12 business days.

Just Stretchy inversion boots and fitness accessories are carefully inspected, prepared, and packaged before shipment to help ensure each order meets our quality standards. During periods of higher order volume, some orders may require additional processing time before dispatch.

Please note that processing time is separate from shipping time and does not include weekends or public holidays.

Once your order has been processed and shipped, you’ll receive a shipping confirmation email containing your tracking information.

Estimated Shipping Times

We proudly ship worldwide.

After your order has completed the 1–12 business day processing period, estimated delivery times are:

Worldwide Shipping: 3–14 business days

The delivery estimate begins after your order has been processed and dispatched.

Delivery estimates may vary depending on your location, local postal services, customs processing, weather conditions, carrier delays, and other unforeseen circumstances.

While most orders arrive within the estimated timeframe, occasional delays may occur that are outside of our control.

Tracking Your Order

Once your order has shipped, you’ll receive a tracking number via email.

We recommend monitoring your shipment regularly using the tracking information provided.

Tracking updates may not appear immediately after your shipping confirmation is issued. In some cases, it may take several business days for the carrier to register or update the tracking status as your package moves through its network.

If tracking shows your package as delivered but you haven’t received it, please follow the steps in the Lost, Stolen, or Delivered Packages section below.

Shipping Address

Please carefully review your shipping address before completing your purchase.

Customers are responsible for providing a complete and accurate shipping address. Just Stretchy cannot guarantee recovery of orders shipped to an incorrect or incomplete address supplied during checkout.

If you notice an address error, contact us as soon as possible. Once an order has shipped, we are unable to modify the shipping address.

We recommend using a secure delivery address. Deliveries to businesses, schools, apartments with restricted access, parcel lockers, or similar locations may experience additional delays or delivery difficulties.

International Orders

International shipments may pass through customs before reaching their destination.

Unless expressly included at checkout, any import duties, taxes, or brokerage fees imposed by your country’s customs authority are the responsibility of the customer.

Customs processing may occasionally result in additional delivery delays that are outside of Just Stretchy’s control.

Third-Party Shipping Carriers

We work with third-party shipping partners to deliver orders worldwide.

Depending on your destination, your package may be transferred between international carriers and a local postal or courier service for final delivery.

Because multiple carriers may be involved, tracking updates can occasionally be delayed between facilities or during transfer to a local carrier.

If your shipment experiences delays after arriving in your destination country, contacting the local delivery carrier may provide additional information. You can also contact us for assistance.

Lost, Stolen, or Delivered Packages

If tracking indicates your package has been delivered but you cannot locate it, we recommend:

• Checking around your delivery location.
• Asking household members, neighbors, or building management.
• Contacting your local delivery carrier.
• Allowing 24–48 hours for possible early delivery scans.

If your package still cannot be located, please contact us so we can help investigate with the carrier. A delivery scan will be considered as part of the investigation.

Failed Deliveries & Returned Packages

A package may be returned or otherwise handled by the carrier or customs authority if delivery fails due to:

• An incorrect or incomplete shipping address.
• Failure to collect the package.
• Refusal to accept delivery.
• Failure to pay required customs fees.

If a returned package is eligible for reshipment, the customer may be responsible for applicable return shipping charges and the cost of shipping the order again. We will confirm any charges before arranging reshipment.

If a package is abandoned or destroyed due to these circumstances, please contact us to discuss the order. Refund eligibility will be assessed according to the circumstances, our refund policy, and applicable consumer rights.

Shipping Delays

We work to process and deliver orders as quickly as possible. However, delays may occur due to:

• Severe weather.
• Customs inspections or processing.
• Carrier disruptions.
• Public holidays.
• High shipping volumes.
• Transfers between carrier facilities.
• Delayed tracking scans.
• Natural disasters or other unforeseen events.

Estimated delivery dates are not guaranteed. A delay alone does not automatically qualify an order for a refund under our store policy. If your order exceeds the estimated timeframe, please contact us so we can investigate and discuss the available resolution.

Our estimated shipping timeframe begins after processing is complete and your order has been dispatched.

Nothing in this policy limits any rights or remedies available to you under applicable consumer protection laws.