Order Cancellations

Cancellation and refund requests must be submitted within 24 hours of order confirmation and before fulfillment.

To request a cancellation, contact us through our website with your order number and the email address used at checkout.

After this window, orders enter preparation and processing, and cancellation requests are no longer accepted under our store policy.

Final Sale After Fulfillment

All orders are final sale once fulfilled, except for eligible damaged, defective, or incorrect items and where applicable law provides otherwise.

We do not accept returns or exchanges for change of mind, ordering the wrong item, or deciding that a product is no longer wanted.

Please review the product description, sizing, equipment compatibility, and setup requirements before purchasing.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us promptly with:

• Your order number.
• A description of the issue.
• Clear photos or videos showing the issue.
• Photos of the packaging and shipping label, where relevant.

For safety, discontinue use of any product you suspect is damaged or defective.

We will review the information provided and explain the next steps. Eligible items must be returned before a refund is issued, unless we confirm otherwise or applicable law requires a different process.

Please do not return an item without contacting us first. We will provide return instructions and confirm how return shipping will be handled.

Shipping & Processing Delays

Order processing takes 1–12 business days, excluding weekends and public holidays. After dispatch, estimated worldwide delivery takes an additional 3–14 business days.

Processing time is separate from shipping time. These timeframes are estimates, and delays may occur.

Long wait times or shipping delays alone do not qualify an order for cancellation or a refund under our store policy once the cancellation window has passed. This does not limit any rights you may have under applicable law regarding late delivery or non-delivery.

If your order exceeds the estimated timeframe, contact us so we can investigate.

Refund Processing

Once an authorized return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds are issued to the original payment method. Your bank or payment provider may require additional time to post the refund.

Contact Us

For cancellation requests or order issues, contact Just Stretchy through our website. Include your order number so we can locate your purchase.

Nothing in this policy limits your rights or remedies under applicable consumer protection laws.